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Resolving Conflicts as a Communicator

  • The Miller Group 903 East 104th Street Kansas City, MO, 64131 United States (map)
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Conflict is an inevitable part of working with others, but there is a high cost to organizations if those conflicts are left unresolved.

Workplace conflicts are common. Some get resolved, some don't. But, the bottom-line impact of unresolved conflict is not always obvious at the time it is occurring. Common outcomes of lingering unresolved conflicts include delayed or missed deadlines, work recycling, lowered productivity and morale, increased employee turnover and sometimes even litigation.

Conflict can result from a multitude of causes. However, it is important to distinguish between conflicts that have their roots in organizational systems and tasks, and conflicts that originate at the interpersonal relationship level.

Jeannette Terry, CEO of Tercon Partners, provides insight and guidance on how to address conflicts and prevent them from happening in the first place, in order to maintain a healthy and productive work environment.

Join us in person on Thursday, October 21 at The Miller Group. Registration and networking begins at 11:30 a.m.; program begins at noon and concludes by 1 p.m. Lunch will be served. You can also attend via Zoom.

Social distancing measures will be in place, and masks will be required. We encourage those attending in-person to be vaccinated.

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Jeannette Terry
Jeannette Terry, CEO and co-founder of Tercon Partners, is an accomplished management and organizational development consultant with a 30-year history of advising Fortune 100 companies and major capital projects across five continents. She collaborates with corporate executives and leadership teams to build sustainable organizational capability, drive down costs, minimize risk, and deliver safe and successful projects.

An authority on cross-cultural teaming and leading multicultural organizations, her methodology for integrating cross-cultural and geographically distributed teams has been employed by some of the world’s best- known companies. She frequently lectures on topics such as Trust-Based Leadership, Building Positive Work cultures, and Collaborative Conflict Resolution.

She holds a Master’s degree in Organizational Communication from the University of Kansas and has completed advanced studies in Curriculum Development & Instructional Design.