GEHA is a leader in health services for federal employees and related customers, serving our chosen markets with low-cost offerings and best-in-class customer care, sustained by a nimble and efficient organization.
The Director, Communications will lead the activation of GEHA’s strategy through internal, external and executive communications. This role will work closely with the People and Culture team, the Marketing team and GEHA executives to maximize employee engagement and retention and increase enterprise awareness externally.
This position will lead the development and management of a team of communicators to fully execute a strategic communications plan. The Director, Communications will report to GEHA’s Chief People Officer.
Duties and Responsibilities
Develop and execute an employee communications strategy designed to build employee pride, confidence and engagement in the current trajectory and future evolution of GEHA
Build, scale and lead the communications team at GEHA
Work closely with executives and leaders to enable effective team communication and maintain strong organizational trust
Oversee all enterprise-level employee communications channels
Partner with People and Culture team to educate and celebrate employees according to GEHA values
Oversee enterprise PR and corporate reputation strategy in Kansas City and key national markets
Lead and activate executive visibility and thought leadership strategy
Partner with stakeholders in Marketing, Human Resources, Customer Care, Government Relations, and Legal to effectively activate key initiatives
Guide and facilitate employee feedback, using input to optimize internal communication and organizational culture
Lead crisis communications planning to guide organization’s response to various operational and business crisis scenarios
Develop key performance indicators for all internal, external, and executive communications and consistent practice of measurement and actionable reporting
Manage agency partnerships that elevate the GEHA brand and employee experience
Models a growth mindset and helps create a culture of feedback and progress within the communications team and GEHA community
Holds themselves and their teams to high standards in order to produce the best work
Builds trust and models collaboration, working across teams to ensure strategies are appropriate and activation is effective
Is courageous—exhibits comfort developing and sharing big, bold ideas that will help GEHA grow
Has deep experience communicating and presenting with all levels of stakeholders
Proven record of overseeing and developing successful communications programs
Exceptional written and oral communication skills
Requires a Bachelor's degree in Public Relations, Communications, Marketing, Business or related field of study
Prior experience in a health care setting is preferred, but not mandatory
Requires 15+ years of communications experience
Requires knowledge with Microsoft Office applications
Incumbent is required to obtain knowledge of GEHA’s Affirmative Action policy and make decisions regarding employment, promotion, and termination of employees that comply with its principles
Reporting Relationships and Contacts
Reports to the Chief People Office on administration matters and reports functionally to the Board of Directors. Will help build and directly manage communications team. Primary internal contacts are with all levels of management and employees to explain and interpret policies and gather information.
Normal office environment. Requires some travel.
GEHA is an Equal Opportunity Employer. GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. Our company's corporate headquarters is located in Lee's Summit near Douglas Rd and I-470 with a total of five locations in the Kansas City metropolitan area.