Director of Communications, GEHA

GEHA is a leader in health services for federal employees and related customers, serving our chosen markets with low-cost offerings and best-in-class customer care, sustained by a nimble and efficient organization.

The Director, Communications will lead the activation of GEHA’s strategy through internal, external and executive communications. This role will work closely with the People and Culture team, the Marketing team and GEHA executives to maximize employee engagement and retention and increase enterprise awareness externally.

This position will lead the development and management of a team of communicators to fully execute a strategic communications plan. The Director, Communications will report to GEHA’s Chief People Officer.

SKILLS

Duties and Responsibilities

  • Develop and execute an employee communications strategy designed to build employee pride, confidence and engagement in the current trajectory and future evolution of GEHA

  • Build, scale and lead the communications team at GEHA

  • Work closely with executives and leaders to enable effective team communication and maintain strong organizational trust

  • Oversee all enterprise-level employee communications channels

  • Partner with People and Culture team to educate and celebrate employees according to GEHA values

  • Oversee enterprise PR and corporate reputation strategy in Kansas City and key national markets

  • Lead and activate executive visibility and thought leadership strategy

  • Partner with stakeholders in Marketing, Human Resources, Customer Care, Government Relations, and Legal to effectively activate key initiatives

  • Guide and facilitate employee feedback, using input to optimize internal communication and organizational culture

  • Lead crisis communications planning to guide organization’s response to various operational and business crisis scenarios

  • Develop key performance indicators for all internal, external, and executive communications and consistent practice of measurement and actionable reporting

  • Manage agency partnerships that elevate the GEHA brand and employee experience

Core Competencies

  • Models a growth mindset and helps create a culture of feedback and progress within the communications team and GEHA community

  • Holds themselves and their teams to high standards in order to produce the best work

  • Builds trust and models collaboration, working across teams to ensure strategies are appropriate and activation is effective

  • Is courageous—exhibits comfort developing and sharing big, bold ideas that will help GEHA grow

  • Has deep experience communicating and presenting with all levels of stakeholders

  • Proven record of overseeing and developing successful communications programs

  • Exceptional written and oral communication skills

Qualifications

  • Requires a Bachelor's degree in Public Relations, Communications, Marketing, Business or related field of study

  • Prior experience in a health care setting is preferred, but not mandatory

  • Requires 15+ years of communications experience

  • Requires knowledge with Microsoft Office applications

  • Incumbent is required to obtain knowledge of GEHA’s Affirmative Action policy and make decisions regarding employment, promotion, and termination of employees that comply with its principles

Reporting Relationships and Contacts

Reports to the Chief People Office on administration matters and reports functionally to the Board of Directors. Will help build and directly manage communications team. Primary internal contacts are with all levels of management and employees to explain and interpret policies and gather information.

Working Conditions

Normal office environment. Requires some travel.

GEHA is an Equal Opportunity Employer. GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. Our company's corporate headquarters is located in Lee's Summit near Douglas Rd and I-470 with a total of five locations in the Kansas City metropolitan area.